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Esca Movie Defective?
posted on by George Phillips
The Escaflowne movie DVD in the Ultimate Edition set may be defective..
According to posts on Anime on DVD and elsewhere, the "Features Disc" of the Escaflowne Ultimate Edition may be defective. The glitched discs are supposed to freeze when played from the 12th chapter, freezing the movie and making it unwatchable.
If you have a disc with this error, please contact [email protected] for information about obtaining a replacement DVD.
Posted to the Anime on DVD front page:
With the release of the Escaflowne - Ultimate Edition 3 disc set and the standard edition this past Tuesday - We have received a number of complaints regarding the "feature" disc of this release. Further investigation revealed that a small batch of the "feature" disc were defective during the replication process. If you have a copy that freezes when played at the 12th Chapter point - please contact our customer service department at [email protected] for a replacement. The support team will send you an authorization number and instructions on how to return their defective product.
Please note that we will only be issuing replacements to those that have purchased the DVD in Canada/United States and are currently residing in Canada/United States.
We should recive the replacement discs in approximately 2 weeks. Please note that we are only asking for the “feature” defective disc itself. (Keep the DVD case/the feature disc was held in – we will only be sending out the disc itself in terms of replacement). Upon contacting [email protected] you will recive an authorization # as well as instructions on how to return your DVD.
If you have a disc with this error, please contact [email protected] for information about obtaining a replacement DVD.
Posted to the Anime on DVD front page:
With the release of the Escaflowne - Ultimate Edition 3 disc set and the standard edition this past Tuesday - We have received a number of complaints regarding the "feature" disc of this release. Further investigation revealed that a small batch of the "feature" disc were defective during the replication process. If you have a copy that freezes when played at the 12th Chapter point - please contact our customer service department at [email protected] for a replacement. The support team will send you an authorization number and instructions on how to return their defective product.
Please note that we will only be issuing replacements to those that have purchased the DVD in Canada/United States and are currently residing in Canada/United States.
We should recive the replacement discs in approximately 2 weeks. Please note that we are only asking for the “feature” defective disc itself. (Keep the DVD case/the feature disc was held in – we will only be sending out the disc itself in terms of replacement). Upon contacting [email protected] you will recive an authorization # as well as instructions on how to return your DVD.
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